Legal

When a refund may apply

• A duplicate charge.
• A technical failure that prevented the paid listing from being published.
• Fraud.
• A rejected URL that prevents provision of the purchased service.
• The platform being unable to provide the purchased service.
• Another refund required by mandatory consumer law.

When a refund is not automatic

Changing your mind after the service has been provided does not by itself create an automatic refund entitlement. Losing rank or being overtaken because the standings changed does not by itself create an automatic refund entitlement. Mandatory consumer rights remain unaffected, and each request is reviewed on its facts.

Statutory withdrawal

For service contracts concluded at a distance, consumers generally have 14 calendar days to withdraw. At checkout you expressly request that the service starts immediately, so performance begins during that period. Where the legal requirements for that exception are met, the withdrawal right can end once the service has been fully performed. If you validly withdraw after requesting early performance but before full performance, applicable law may require payment of an amount proportionate to the part already performed.

How to contact us

For refund or withdrawal matters, contact us at the email address shown in the Legal Notice. Include the club, the approximate date and the amount so we can find the payment. Do not send card numbers or security codes. If your issue is a service or listing problem, you can also use the report option in the About help section.

Effect on scores

A refunded amount stops counting toward both the fan score and the club score. A refund can be partial or full: with a partial refund, only the refunded portion stops counting and the remaining support still counts.

Disputes

While a payment dispute is open, the disputed amount stops counting toward the scores. If a dispute is resolved in your favour, the recovered amount counts again. Refund and dispute events are not shown in the public activity feed. The scores update, and no public activity identifies you.